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Frequently Asked Questions & Important Tips

WHAT DO I DO IF THE INMATE TELLS ME HE DIDN'T GET HIS MONEY, BUT I HAVE A CYBERSUITE RECEIPT SHOWING MONEY WAS PUT ON HIS ACCOUNT?

There can be several reasons for this. First, the deposit may not reach the inmate account immediately. Sometimes it takes a couple of hours. Secondly, bank deposit information is printed by the finance department during regular M-F office hours. Therefore statements for Friday, Saturday and Sunday are printed and put into the inner office mail on Monday. Other statements are released the day following deposit. If after an appropriate time, the inmate has not received a receipt he may request one in writing with the pod officer. If there continues to be a question, please call finance at 251-239-4303 during regular office hours (M-F 8:00 am -4:30 pm) for further help.
WHAT HAPPENS TO INMATE'S MONEY WHEN HE IS SENT TO PRISON OR OTHER FACILITY?

As with any release of an inmate with money from our facility, a check is issued to the inmate. In this case it is sent with the officer in charge of transporting the inmate and re-deposited to an account at the new facility.
HOW DO I MAKE AN APPOINTMENT TO VISIT AN INMATE AT THE CORRECTIONS CENTER? WHAT ARE THE RULES OF VISITATION?

Please go to our Divisions section of the website and click on Corrections. At the bottom of the page you have the option to click Visitation Rules.
HOW CAN I PUT MONEY IN AN INMATE'S ACCOUNT?

Inmate money is collected by electronic deposit services through CyberSuite, a reputable firm used by many jails in the United States. Money may be deposited three ways: using the kiosk in the docket lobby, by phone 1-866-394-0490, or by internet @ www.MyCarePack.com .
WHO DO I CALL IF MY CREDIT/DEBIT CARD IS REJECTED?

Call your bank first. Then if necessary, phone 1-866-394-0490 and explain the situation. Be prepared to give them your receipt number if deposited by kiosk or the last four digits of your credit card if by internet.
HOW MUCH MONEY DOES (INMATE) OWE FOR MEDICAL?

Inmate account information is confidential and may be provided to the inmate at his/her written request through the pod officer.
HOW MUCH MONEY DOES (INMATE) HAVE ON HIS ACCOUNT?

Inmate account information is confidential and may be provided to the inmate at his/her written request through the pod officer.
WHAT HAPPENS TO (INMATE) CREDIT CARD, DRIVER'S LICENSE AT THE TIME OF BOOKING INTO CORRECTIONS CENTER?

Credit cards and checkbooks will be mailed to an address provided by the inmate. The drivers license will be in his wallet and given to him when he is released unless the arresting officer has kept it.
I FILED A REPORT YESTERDAY AND THE DEPUTY TOLD ME THAT AN INVESTIGATOR WOULD CALL ME THE NEXT DAY, WHY HASN'T ANYONE CONTACTED ME?

Once reports are completed, they are turned over to the supervisor for approval then the report is forwarded to investigations. This may take a couple of days for Investigations to receive the report. Please call 972-8589 for further information from our Investigations Division
I REPORTED MY PROPERTY STOLEN LAST WEEK, IS ANYONE TRYING TO FIND MY PROPERTY?

Yes, if applicable the property was entered into National Crime Information Center (NCIC). When property is located the owner will be notified. Please call 972-8589 for further information from our Investigations Division
CAN A DEPUTY HELP ME WITH MY CHILD CUSTODY PROBLEMS?

The Baldwin County Sheriff's Office does not get involved in custody issues without a court order from a judge.
HOW CAN I FIND OUT IF THERE IS A WARRANT FOR MY ARREST?

If you think there is a possibility a warrant has been issued for your arrest, you should come to the Baldwin County Sheriff's Corrections Center and speak to someone in the Docket Room.
HOW CAN I GET A PFA (PROTECTION FROM ABUSE ORDER) OR A RESTRAINING ORDER ON SOMEONE?

A PFA can only be filed with the Baldwin County Circuit Clerk's Office located in the Courthouse in Bay Minette, AL. There is no charge to file a PFA. New laws went into affect as of July 2010 regarding who a PFA can be filed against. You can contact the Baldwin County Circuit Clerk's Office for more information @ 251-937-0280. A Restraining Order is handled through attorney's only. You must contact your attorney for more information on Restraining Orders.
I LIVE OUTSIDE OF THE COUNTY/STATE AND NEED COURT DOCUMENTS SERVED TO AN INDIVIDUAL. WHAT IS YOUR FEE AND WHAT ADDRESS DO I MAIL THE PAPERS TO?

The Service Fee is $20.
Please mail to:
Baldwin County Sheriff's Office
Civil Division
310 Hand Ave.
Bay Minette, AL 36507

Include a self addressed envelope. Document must be an original court certified paper. We cannot serve a faxed copy.
HOW DO I GET A PISTOL/CONCEALED CARRY PERMIT?

There are 2 options for applying for or renewing your pistol/concealed carry permit:

1. You may apply/renew online at https://baldwinal.permitium.com/ccw/start

2. You may apply/renew in person at one of our four offices located in Bay Minette (310 Hand Ave), Fairhope (Satellite Courthouse), Foley (Satellite Courthouse) or Robertsdale (Regions Bank Bldg., 2nd floor) using the computer kiosk located in the lobby.

The cost is $20 per year and for Senior citizens, 65 and older, $15 per year. You may purchase your permit annually, or up to 5 years. Debit/Credit cards are excepted both online and in office. Cash is only accepted in office. If you apply or renew online your permit will be processed and mailed to you.
SHOULD I BRING MY GUN WITH ME WHEN I GET MY PISTOL PERMIT?

No. Do not bring your firearm.
MY FIREARM WAS TAKEN FROM ME BY A DEPUTY. HOW CAN I GET IT BACK?

Please call 251-937-0210 and ask to speak to the Evidence Custodian. Depending on your case or situation, the steps and process will be explained on how, or if, you can get your firearm back.
HOW DO I REQUEST ASSISTANCE FROM THE BALDWIN COUNTY SHERIFF'S OFFICE WITH CHARITY RUNS, MOTORCYCLE RIDES, ETC.?

All requests for assistance with Charity Runs, Motorcycle Rides, etc., will be considered on an individual basis. The following will apply for consideration:
1. The request must be submitted to the Baldwin County Sheriff's Office at least 14 days prior to the event date.
2. The event sponsor is responsible for obtaining permission from the Baldwin County Commission and the Baldwin County Highway Dept. for the route of the event.
3. The event sponsor is required to provide a proof of insurance regarding event liability insurance for the event to the Baldwin County Sheriff's Office.
4. The event sponsor will provide the Baldwin County Sheriff's Office with a map of the proposed route.
5. The event sponsor will publicly advertise within the community where the event is to be held, the time, date, and location of the route for teh event for a period of at least 14 days.
6. The event sponsor is responsible for contacting the appropriate EMS and/or Fire Dep. response services to notify them of the event.
7. The Baldwin County Sheriff's Office reserves the right to decline the request based on safety concerns.
Upon providing all the above information, it will be considered and approved only if the above criteria are met. For more information please call Capt. Bob King @ 251-972-6890
WHAT IS THE EVICTION PROCESS?

1. The landlord must give the tenant a written notice by certified mail, hand delivery or posted to their door.
2. Wait 7 days go to the Circuit Clerk's Office to file for an Unlawful Detainer.
3. Once the tenant has been served the Unlawful Detainer by a Deputy Sheriff they have 7 business days to file a counter affidavit or move out.
4. After the 7 days, if no counter affidavit was filed, the landlord must go back to the Clerk's office to file for a judgment.
5. 7 days after the judgment is issued the landlord must contact the Clerk"s office and request that the writ of possession be issued.
6. When the Deputy Sheriff receives the writ of possession the landlord will be contacted to set up a date and time to move the tenants out.

Please note: The Baldwin County Sheriff's Office does not remove any property from the home. It is the responsibility of the landlord to make arrangements to remove any personal property left by the tenants.
For more information about the fees associated with filing an Unlawful Detainer please contact the Circuit Clerk"s Office at 251-937-0375.
WOULD YOU PLEASE TELL MY LOVED ONE I MISS HIM/HER?

Employees are not allowed to pass on messages to inmates.
WHAT IF AN INMATE WANTS TO GIVE ME MONEY?

If an inmate wants to release money to an individual, he must make the request in writing with the pod officer. Final approval only comes from a captain or the major. Finance cannot cut any checks to other individuals under any circumstances unless the captain or major gives them written permission on the form provided to the inmate by the pod officer.
WHAT IS THE PROCESS OF OBTAINING A BACKGROUND CHECK ON ME?

The Baldwin County Sheriff's Office can only perform background checks on individuals for criminal justice purposes. If you are in need of a background check for employment, housing rental, etc., you should call the Alabama Criminal Justice Information Center @ 1-866-740-4762 for further instruction.

For EMERGENCIES ONLY:DIAL 911
NON-EMERGENCIES:(251) 937-0202 or (251) 972-6802
TDD-TELECOMMUNICATIONS DEVICE FOR THE DEAF:(251) 580-2516

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This information is made available to the public and law enforcement in the interest of public safety. Any unauthorized use of this information is forbidden and subject to criminal prosecution.