We are OPEN! Our new address for the Administrative Office of the BCSO is 320 N. Hoyle Ave., Bay Minette, AL 8AM--4:30PM Monday through Friday

Inmate Video Visitation

Aug 13, 2021, 11:39 AM by System
Effective Monday 1/18/2021, video visitation services will be provided through GTL.
We apologize for the inconvenience, but all public video visitation will be suspended starting Monday 1/11/2021 through Friday 1/15/2021. This will allow GTL to install new upgraded video visitation equipment and software for an enhanced video visitation experience.  
All current and future visitors will have to create a GTL account and schedule visits through the new vendor. You can visit their website: https://baldwinal.gtlvisitme.com or download the apps on your android phone: 
GTL VisMobile and VisMobile Add On. If you need additional assistance, contact GTL at www.gtlvisitme.com, 1-855-208-7349, or www.connectnetwork.com.
All public visits must be scheduled at least 24 hours in advance. Please check in 15 minutes before your scheduled visit.
Visitation Options:
 On-Site Video Visits* 
 Internet Home Visits
 Professional Visits
Visitation Hours and Rates:
Scheduling availability and prices are shown during the scheduling process. Prices and times are subject to change.
 On-site visit* free
 10-minute visit $2.50
 25-minute visit $6.25
 Visitors must be approved by the facility to schedule visits
 Email address to register and schedule visits
 Valid Photo ID for registration and at check-in
 A computer or android device with internet, camera and speakers. A headset or earbuds are highly recommended
 Professional visitors must contact the facility to be granted “Professional Visitor” status
*suspended due to the on-going pandemic. There will be an announcement when on-site visitation resumes
Currently, iOS is not supported by the GTL system.
Refunds from the previous vendor, ICSoulutions, can be requested by calling (888) 646-9437 or emailing customer@ICSolutions.com.
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