Coin-High-Resolution

Inmate Video Visitation

Date Published: Jan 07, 2021

01/06/2021
 
Effective Monday 1/18/2021, video visitation services will be provided through GTL.
 
We apologize for the inconvenience, but all public video visitation will be suspended starting Monday 1/11/2021 through Friday 1/15/2021. This will allow GTL to install new upgraded video visitation equipment and software for an enhanced video visitation experience. 
 
All current and future visitors will have to create a GTL account and schedule visits through the new vendor. You can visit their website: https://baldwinal.gtlvisitme.com or download the apps on your android phone: 
GTL VisMobile and VisMobile Add On. If you need additional assistance, contact GTL at www.gtlvisitme.com, 1-855-208-7349, or www.connectnetwork.com.
 
All public visits must be scheduled at least 24 hours in advance. Please check in 15 minutes before your scheduled visit.
 
Visitation Options:
 On-Site Video Visits* 
 Internet Home Visits
 Professional Visits
 
Visitation Hours and Rates:
Scheduling availability and prices are shown during the scheduling process. Prices and times are subject to change.
 On-site visit* free
 10-minute visit $2.50
 25-minute visit $6.25
 
Requirements:
 Visitors must be approved by the facility to schedule visits
 Email address to register and schedule visits
 Valid Photo ID for registration and at check-in
 A computer or android device with internet, camera and speakers. A headset or earbuds are highly recommended
 Professional visitors must contact the facility to be granted “Professional Visitor” status
 
*suspended due to the on-going pandemic. There will be an announcement when on-site visitation resumes
 
Currently, iOS is not supported by the GTL system.
 
Refunds from the previous vendor, ICSoulutions, can be requested by calling (888) 646-9437 or emailing customer@ICSolutions.com.
 




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